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Transforming Conflict and Informal Mediation

Course Details The ‘Transforming Conflict and Informal Mediation’ course will explore a biblical perspective on dealing with conflict enabling participants to be confident effective leader in the midst of conflict. Delegates will explore conflict styles, constructive and destructive conflict patterns, listening and negotiating skills for effectively responding to personal and corporate conflict. Delegates will learn …

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The 4 Essential Roles of Leadership

Course Details Effective leaders consistently live the 4 Essential Roles of Leadership as the foundational framework for their leadership success. They Inspire Trust, Create Vision, Execute Strategy, and Coach Potential—and by so doing, engage their team to consistently help the organization achieve its most important results. The purpose of The 4 Essential Roles of Leadership …

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The 4 Essential Roles of Leadership

Course Details Effective leaders consistently live the 4 Essential Roles of Leadership as the foundational framework for their leadership success. They Inspire Trust, Create Vision, Execute Strategy, and Coach Potential—and by so doing, engage their team to consistently help the organization achieve its most important results. The purpose of The 4 Essential Roles of Leadership …

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Customer Service

Course Details The ‘Customer Service’ short course introduces the main principles of customer experience and how it aligns with the values of The Salvation Army. Delegates will have the opportunity to explore who are our customers, discuss best practice in communication and examine how to solve common problems and respond effectively. Learning Outcomes: By the …

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Introduction to Customer Experience

Course Details The ‘Introduction to Customer Experience’ short course introduces the main principles of customer experience and how it aligns with the values of The Salvation Army. Delegates will have the opportunity to explore who are our customers, discuss best practice in communication and examine how to solve common problems and respond effectively. Learning Outcomes: …

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Introduction to Customer Experience

Course Details The ‘Introduction to Customer Experience’ short course introduces the main principles of customer experience and how it aligns with the values of The Salvation Army. Delegates will have the opportunity to explore who are our customers, discuss best practice in communication and examine how to solve common problems and respond effectively. Learning Outcomes: …

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Presentation Advantage

Presentation Advantage

Couse Dates: 12 October 2022 – Online 7 – 8 March 2023 – William Booth College Course Content: We present ideas in order to change knowledge of behavior.  Ineffective presentations lead to wasted time, unproductive meetings, and lost opportunities. It’s one of the greatest hidden and pervasive costs of the 21st-century workplace. Presentation Advantage helps …

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